Notification Channels Overview

Notification channels are how you receive alerts when monitors detect problems. Set up multiple channels to make sure you never miss a critical alert.

What Are Notification Channels?

A notification channel is a destination for your alerts. When a monitor detects an issue, notifications are sent to all configured channels.

You can have multiple channels and assign different monitors to different channels.

Available Channel Types

Setting Up Email Notifications

Email is the most common notification method:

1. Your account email receives notifications by default
2. Add additional email addresses for team members
3. Choose which monitors send to which emails

Configuring Email

1. Go to Settings or Notifications
2. Find Email Channels
3. Add email addresses
4. Save your changes

Setting Up SMS Notifications

SMS provides immediate alerts for critical issues:

1. Go to notification settings
2. Add your phone number
3. Verify with the confirmation code
4. Assign monitors to receive SMS

Note: SMS availability depends on your plan and region.

Setting Up Webhooks

Webhooks send data to your own systems or third-party services:

1. Go to notification settings
2. Click Add Webhook
3. Enter your webhook URL
4. Save the channel

Webhook Payload

When triggered, webhooks send a JSON payload with:

{
  "monitor_name": "Website",
  "status": "down",
  "timestamp": "2025-12-09T12:00:00Z",
  "message": "Monitor check failed",
  "url": "https://example.com"
}

Use this to build custom dashboards, Slack bots, or automation workflows.

Setting Up Slack

Connect directly to Slack for team alerts:

1. Go to notification settings
2. Click Add Slack
3. Authorize the connection
4. Select which channel to post to
5. Save the integration

Alerts appear in your chosen Slack channel with all relevant details.

Setting Up Discord

Popular for development teams and communities:

1. Create a webhook in your Discord server settings
2. Copy the webhook URL
3. Add it as a webhook channel in StatusPage.me
4. Test the connection

Testing Notifications

Always test your channels before relying on them:

1. Go to your notification channels list
2. Click Send Test next to any channel
3. Verify you receive the test notification
4. If not, check your configuration

Assigning Channels to Monitors

Each monitor can use different notification channels:

1. Edit a monitor
2. Find the Notifications section
3. Check the channels you want to use
4. Save the monitor

This lets you:

• Send critical alerts via SMS
• Route team alerts to Slack
• Keep email for everything

Notification Hub - Unified Management

The Notification Hub provides a centralized view of all your notification channels and status pages in one place. Access it from the Configuration section in the left menu.

Key Features

• Matrix View: See which channels are enabled for which status pages at a glance
• Bulk Configuration: Quickly toggle notifications for multiple status pages
• Verification Status: See which channels are verified and working
• Quick Links: Jump directly to any status page’s notification settings

Using the Notification Hub

1. Go to Notification Hub in the left menu
2. View the Channel × Status Page matrix
3. Green badges indicate active channels for that status page
4. Click any status page name to configure its specific notification settings
5. Click Manage Channels to add or edit notification channels

For more details, see Notification Hub Guide.

Best Practices

What’s Next?

• Configure monitor alerts
• Manage status page subscribers
• Set up your first monitor